Market Conduct Code
Sudbury Credit Union has been operating in Sudbury since 1951. Credit unions are financial cooperatives that are governed and financed differently than banks. Our members are our shareholders and owners. We strive to look after their financial health by providing quality products and services, and we are guided by our Market Conduct Code.
The Market Conduct Code recognizes principles that we pledge to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products and services.
Our code is comprised of the following five key principles:
- Business Practices: We are committed to providing service excellence to all our members.
- Fair Treatment and Fair Sales Practices: Treating members fairly and demonstrating fair sales practices at all times are integral parts of our business practices.
- Access to Banking Services: We ensure members have access to fundamental financial services.
- Transparency and Disclosure: We use plain-language descriptions of products and services to ensure people make informed decisions.
- Complaint Handling: We examine complaints, work to settle them fairly, and track them to help ensure our practices continue to improve.
We respect our provincial regulatory obligations, and continually practice excellence in consumer protection.
